Refund Policy

At Balancing Light Candle Co., we take pride in offering high-quality candles and ensuring that our customers are satisfied with their purchases. If you are not fully satisfied with your candle, or if it arrives damaged, we offer a 7-day full refund policy. Please read our refund policy below:

1. Eligibility for Refund:

   • You are eligible for a full refund if:

     • Your candle arrives damaged or defective.

     • You are not satisfied with the quality of the candle within 7 days of receiving your order.

2. Refund Process:

   • To request a refund, please contact us within 7 days of receiving your candle, providing clear photos of any damage or explaining why the product does not meet your expectations.

   • Once we receive your request and verify the issue, we will process your refund within 3-5 business days.

3. After 7 Days:

   • All sales are final after 7 days from the date of purchase. We do not offer refunds or exchanges after this period.

4. Return Shipping:

   • If the product is damaged or defective, we will cover the return shipping costs. For non-damaged returns, the customer is responsible for the return shipping fees.

5. Refund Method:

   • Refunds will be issued to the original method of payment.

At Balancing Light Candle Co., we are committed to providing excellent customer service and want you to be happy with your purchase. If you have any concerns or questions, please feel fro contact us.